Ramsay Health Care Regional Customer Service Excellence Award Winners Announced!
Sunday 16 October 2016

Every quarter Senior Managers are forwarded nominations for the Customer Service Excellence Awards which are then shortlisted with the General Manager. After much deliberation two members of staff have won the Regional Ramsay Health Care Customer Excellence Award.

Congratulations to Sue Gaskell and Simone Barker on winning the quarterly Regional CSE Award! Sue is a Medical Secretary at Renacres Hospital in Ormskirk and Simone is a Healthcare Assistant at Clifton Park Hospital in York.

Greg O’Neill, General Manager from Renacres Hospital explains why Sue was this quarters CSE award winner, he said: “For Sue, who has been with us for just over a year, nothing is too much trouble. She continuously goes the extra mile for her patients; ensuring customer service is next to none. She is extremely professional, well organised and meticulous. She goes far beyond her daily duties and responsibilities, showing integrity, credibility and respect for every individual she comes into contact with. Thank you Sue for your hard work and continued efforts, it doesn’t go unnoticed.”

Donna Thornton, General Manager of Clifton Park Hospital highlights why Simone won this quarters CSE award, she said: “Simone Barker is a Healthcare Assistant in the Outpatient Department Team which we consider to be the shop window of the hospital. Simone lives and breathes the Ramsay Health Care vision and values of Integrity, Ownership, Positivity, Innovation and Teamwork. She is frequently singled out not just by patients, but also her colleagues and in particular consultants who value her organisation skills and efficiency for bringing order and customer satisfaction to the busiest of clinics. Simone is an empathetic, proactive, reliable and caring professional who has been nominated for her consistent delivery of excellent customer service. Thank you Simone for your commitment to customer service and for placing the customer and good service at the heart of everything you do!"

Both winners were personally thanked for their hard work and continued efforts and were each presented with a £100 M&S voucher by Helen White, Regional Director at Ramsay Health Care.

Calling all Staff! Don’t forget to vote for next quarters CSE winner/s! Submit your nominations to your senior management now!

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